Patient Services Department 1-866-782-0396 (hours are 8-5 pm M-F)

PSD Mission

The Patient Services Department’s mission is to preserve the integrity of the Laser Spine Institute through its devotion to patient outcomes, customer service, post operative recovery, and overall communication and support.

The PSD consists of a call center environment that provides outbound and inbound services for all LSI patients in their post operative stage with the goal of helping them achieve a successful recovery.

How PSD supports Patients

Each patient of LSI will be comforted to know that after surgery a patient services liaison will be appointed to them to act as an aide to their specific surgeon. This medical professional will contact the patient two, six, and twelve weeks after surgery to monitor their progress and satisfaction and to assist in any way with medical advice. The liaison is also available during working hours to answer any questions for the patient or to develop plans of care to support their recovery. PSD also includes an after hour on-call service for patients as well.

How PSD supports LSI

The PSD functions as a conduit for LSI’s research and development department in providing data to track post operative results and patient improvement.

The PSD also functions as a feedback provider for all departments to promote analysis and improvement in patient satisfaction.

We are promoters of positive change and continued improvement to patient satisfaction, employee satisfaction, quality medical outcomes, and operational efficiency through analysis, accountability, communication, and teamwork.

We are stewards for patient perspective via accurate reporting and protocols with regard to post operative results, inbound and outbound call volume, patient satisfaction, and implementation of recovery plans.