You will be contacted by a member of our clinical staff at one, two, four and eight weeks after your surgery. In the event you have any medical concerns related to your surgical procedure, please call your Patient Services Liaison. You will meet with your liaison and/or receive your liaison's contact information during your postoperative visit. Your liaison will coordinate your continued plan of care with you and your surgeon to address your concerns.
You may also access the Patient Services Department by calling the Spine Line at
In order to obtain a copy of your medical records, you must fill out a Medical Records Release Form. This form is available in your new patient registration forms. If one of your regular physicians referred you to Laser Spine Institute, we would also ask that you complete the Physician Referral Release so we may, with your permission, make a courtesy call to your physician and send him or her some information about your surgery with us.
Additional ways to contact our Medical Records Department include:
Laser Spine Institute
Attn: Medical Records Department
3001 N. Rocky Point Dr. E.
Tampa, FL 33607
Laser Spine Institute performs innovative and technologically advanced spine procedures. The fact that our procedures extend beyond conventional methods creates additional challenges, requiring professionally trained staff to handle our patients' insurance claims. The Patient Financial Services team understands that you have received a lot of information in a short amount of time, so we have developed some key reference points to help you with any further financial questions that you may have.
The fee quoted to you may comprise two fee structures, depending on your insurance. It is sometimes referred to as a global fee since it covers all of your financial responsibility and you will not receive any other bills, statements or invoices from Laser Spine Institute. We consider this your payment in full. In most cases, your fee includes your facility fee and physicians' fees. In some cases, like Medicare, the fee covers only your surgery center services since our facility is not enrolled in Medicare. Medicare patients may also receive an invoice/statement for professional services if they have not met their deductible or do not have a secondary insurance. The fee that is being collected from you today is comprised of the above information and is dependent upon your insurance carrier.
The Patient Financial Services Team is dedicated to achieving the highest level of reimbursement possible for our patients. We will verify your benefits prior to your trip to Laser Spine Institute - this includes co-insurance, deductibles, out-of-pocket maximums, policy limitations, pre-certifications, etc. Some of our services require pre-certification/authorization and we will attempt to pre-certify your surgery. We will also file your claims on your behalf. In most cases, we do not contract with your insurance provider and you may receive information/correspondence regarding your claims directly. Should you receive any information from your insurance carrier regarding your pre-certification or claims information it is important that you contact us immediately. It takes anywhere from 30 days to six months for an insurance company to process your claims. We will work closely with your insurance carrier in order to expedite claims processing and payment.
In the event that additional medical information is required, we will submit that information immediately to avoid any unnecessary delays. We will bill your insurance our usual and customary fees. Upon receipt of payment from your insurance carrier and dependent on your payment agreement, you will be reimbursed up to the amount that you paid for your procedure, less the amount of your co-insurance and deductibles. We cannot determine the amount that your insurance company pays, as each insurance company uses a different payment methodology. You may contact your insurance carrier to determine the amount in which they will cover the procedures and ultimately pay. If we are not in contract with your insurance carrier, the payment may be sent to you directly. In the event this happens, we ask that you forward the payment and any attached correspondence to Laser Spine Institute per your payment agreement. Doing so will ensure accurate accounting and handling of your claims.
We at Laser Spine Institute are dedicated to offering our patients the highest level of service. We understand that our service continues far beyond your experience in our facility, and we want to make sure that you are taken care of in every area. This level of care often involves questions regarding how Laser Spine Institute will handle all of your insurance needs. We understand that the financial and insurance process can be confusing; however, we want to assure you that Laser Spine Institute will be there to assist you throughout this entire process.
You will be assigned a Patient Financial Services Advocate to facilitate the claims process or answer any questions you may have. If you do not know who your representative is, please feel free to reach out to your Patient Services Liaison and he or she will be able to assist you.
The tenacious, customer-centric mindset and structured training of our Patient Financial Services team make our procedures easy to understand for our patients, and account for the department's success in helping our patients secure the maximum reimbursement from virtually every insurance plan. We look forward to serving you.
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You can get these answers by attending a free educational seminar.